“I worked with Claire at HMRC, on a highly technical, and fascinating service. Claire shows great empathy, fortitude and maturity as a researcher; more importantly, I was highly impressed with her ability to bring people together around her research and insights. That's no easy task. I've enjoyed every meeting and session I've had with Claire. She has a brilliant way of empowering, coaching and encouraging those around her that are new into the user research profession. I'd highly recommend Claire for any team or role; she's an asset!”

“Claire‘s impact on our User Research profession and community has been immense and will last forever. Her drive and desire to do user research in the best, safest way to the highest standards led to her forming Ethics Club, whin in turn has led to the creation of much of the guidance and support that you’ll see on our website. Her dedication, professionalism and coaching is what helped Vulnerable Children and Families [portfolio] to become the user research powerhouse that it is”.

“More than most research leaders I have worked with, Claire has a pragmatic approach to our work. She acknowledges and champions UCD, while acknowledging policy goals and financial constraints. She is balanced and measured, helping teams to make realistic decisions”.

“I have worked with Claire over the last five months on an intranet rebuild project. She has been the User Research lead. Claire has at all times been a thoughtful and thought-provoking team member, always asking the pertinent questions to try and ascertain the best direction. She has superb communication skills, able to flex her style giving her the rare ability of someone able to both operate well within a team as well as communicate and influence at a senior level. She challenges where needed but in a constructive and sensitive manner and is able to analyse complex issues. I would wholeheartedly recommend Claire to anyone looking for a committed, thoughtful and compassionate team member. She would be a fantastic asset to any team”.

“Claire’s key strength is her ability to stay calm in adversity. While the team were struggling to focus or find direction, Claire was always a calm, rational voice in the chaos and advised on the best way forward for our profession and our team. Another of Claire’s key leadership skills is her ability to focus on what matters…she has been a very positive influence on me”

“Claire is my leadership role-model. As my manager, I always felt that she had my best interest at heart. She encouraged and mentored me to grow both as a user research professional and as a person”